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Tirthankar Bachhar
Architect at UnitedHealth Group (Optum)
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Question Tirthankar Bachhar · Mar 8, 2018

Instance is down although there is process attached to shared memory

#Caché #System Administration

While trying to start the instance INSTANCE001, getting below error, where cache.shid file doesnot contains anything.

This is in a Linux server.

Any help is appreciated.

$ ccontrol start INSTANCE001INSTANCE001 startup failed: Instance is down although there is process attached to shared memoryYou can get the shared memory ID in cache.shid filethen run 'ipcs -m -a' to see the number of processes still attached.
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Comments

John Murray · Mar 8, 2018

Any useful clues in cconsole.log file?

What does 'ccontrol stop INSTANCE001' report?

You might need to force the instance down, but perhaps best to consult WRC first.

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John Murray  Mar 8, 2018 to Tirthankar Bachhar

Any cconsole.log clues?

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Bryan Lucas  Mar 8, 2018 to John Murray

This was reported in WRC 895607.

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Milena Donato  Mar 29, 2018 to Bryan Lucas

Hallo

I'm facing the same problem. Could you solve the issue?

Thanks

Milena

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Manish Valecha  May 30, 2018 to Milena Donato

I am getting below error

Daemons are running (shared memory object is missing)

cconsole.log saying 3 Daemon WRTDMN (pid 28161) died. Freezing system

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John Murray  May 31, 2018 to Manish Valecha

Manish, IMO you really need to open a support ticket with InterSystems about this kind of issue. DC isn't a substitute for the excellent support that InterSystems WRC can offer.

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